We’re Delivering, but a few things are different

FREQUENTLY ASKED QUESTIONS

We’re delivering – but a few things are different.

Online sales of alcohol has now been deemed an essential service, which means you can continue to shop online with us during lockdown.

We’re dedicated to providing the best possible service during this time, but the health and safety of our people and communities is our priority. Because of this, we’ve made a number of changes to the way we operate, and we hope you’ll bear with us as we work to keep our staff and customers safe.

Here’s what you need to know about shopping with Union Liquor during the lockdown period.

  1. General
  2. Ordering & Shipping
  3. Store Pick-ups
  4. Returns

1. General

Is your website open during the lockdown?

Online sales of alcohol has now been deemed an essential service, which means you can continue to shop online with us during lockdown.

Will Union Liquor physical store be open too?

Due to government restrictions, our physical store is closed for the remainder of the lockdown.

Do you currently deliver nationwide?

No, we are currently doing deliveries to local households around East Auckland with 2010,2012,2014 Post codes during the COVID-19 lockdown period.

We deliver Monday to Sunday, except for the usual major holidays – Good Friday, Easter Monday, Christmas Day and the morning of ANZAC Day.

What are you doing differently during the lockdown?

We’re dedicated to providing the best possible service during this time, but the health and safety of our people and communities is our priority. Because of this, we’ve made a number of changes to the way we operate, and we hope you’ll bear with us as we work to keep our staff and customers safe. We are currently also seeing a high level of demand and enquiries which we are working on as fast as we can to answer. Thank you for your understanding at this time.

Lastly, we have a simple contactless delivery system. When your order arrives, the driver will stay two metres away from you. You’ll still need to show ID – just place it on the ground in front of you and step away so the driver can see it. The driver will then leave your package a safe distance away for you to collect.

What else are you doing to prevent the spread of Covid-19?

Hygiene has always been important to us, but we’re putting extra measures in place to protect our customers and staff. This includes limiting the number of staff at any given site, separating workstations, and ensuring all our people keep a safe two-metre distance between them. We’ve also got an extensive daily cleaning schedule.

If you have any further questions, please feel free to contact us – we’re always happy to help.

2. Ordering & Shipping

Who can place orders on your website?

To buy alcohol online you must be over the age of 18.

What are the rules around alcohol delivery?

We can’t leave restricted goods such as alcohol unattended at an address. So please make sure that someone over the age of 18 will be available to take delivery – and they must have ID on them too.

How much can I buy?

Due to government restrictions, there is a maximum order quantity of three bottles of spirits per transaction and to ensure there’s enough for everyone, there’s a maximum overall order quantity of eight items per transaction.

I can’t find something in the online store – does that mean it’s not available?

If an item you wish to purchase is not available, please PM us on Facebook page and we will try and arrange for you. (some products have not been uploaded to our site yet)


How much do you charge for shipping?

Shipping is charged based on the postcode of the delivery address, and you’ll see any charges called out in checkout.

I’ve placed my order but when will it arrive?

We’re currently experiencing a large amount of orders. We’re working as hard as we can to get these out fast, we try to provide same day contactless deliveries if your order is placed before 2PM, but some deliveries may take a minimum of 1-2 working days.

3. Pick-ups

Can I pick up my order in store?

We will offer a contactless Click & Collect service from Tuesday 28 April.

4. Returns

My order has missing or broken items, what do I do?

Please let us know via our contact us page and we will follow up.

Due to COVID-19 and the restrictions in place as a result of the Government’s Alert Level 4 lockdown, we are currently closed and we are unable to accept returns if you change your mind. However, if there is a problem with your order or the products have been damaged prior to delivery, please take a photograph and email it to unionliquornz@gmail.com with your name and order number upon becoming aware of the issue. We will then look into arranging a replacement or a refund.

Cheers!

Team Union Liquor

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